Order Policy & Refund Terms
Order Policy & Refund Terms
Please note that all of our products are custom made to order, which means each item is uniquely created based on your specifications. As a result, we do not offer refunds or exchanges under any circumstances once your order has been placed.
Damaged Items
In the rare case that your item arrives damaged, we are happy to replace it. To qualify for a replacement, you must provide the following within 48 hours of delivery:
- Clear photo(s) of the damaged item
- Clear photo(s) of the original packaging (including shipping label)
These photos help us file a claim with our shipping carrier and ensure we can remake your item promptly.
Cancelling Your Order
You must request cancellation within 24–48 hours of placing your order to allow us to stop production.
If your order has already gone into production or has been dispatched, it will be delivered to you, however, you may refuse delivery, though return postage costs may apply.
🛍️ Sales & Ready To Ship Policy
All sales are final, including ready to ship items. We do not offer refunds, returns, or exchanges unless an item arrives physically damaged.
If your item is damaged in transit, please contact us within 48 hours of delivery and provide clear photos of:
- The outer packaging
- The damaged item itself
This is required for us to assess the issue and offer a resolution.
Each product listing includes a detailed description, including any minor imperfections if applicable. These are clearly stated at the point of sale and do not qualify for refunds or returns. By purchasing, you acknowledge and accept these terms.
We appreciate your understanding and support of handmade and custom items
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at customerservices@no22home.com.
Returns Address
To start a return, please contact us at customerservices@no22home.com. Returns must be paid for by the customer and sent to the following address:
Custom Vibe Studio Co
59 Headlands,
Kenfig Hill,
CF33 6GB
United Kingdom
International Returns
International customers are solely responsible for any return postage costs, including any customs declarations or fees associated with the return. We recommend using a trackable and insured shipping service, as we are not responsible for lost or delayed returns.
If you have any questions before ordering, feel free to contact us, we’re always happy to help clarify custom options and guide you through the process.