FAQ

FAQ

How to Order a Custom Snow Globe

Start by choosing your wrap on our website, wraps are included in the custom cup price. Once you've picked your favourite, add it to your basket along with your chosen snow globe. You can either pre select your glitter mix or wait until we're live on TikTok to choose it during the customisation!

How do we find the glitters available 

Our glitters are located at the bottom of the website when scroll down, each glitter will have a number next to the corresponding glitters, find them here

Can we just order Cup Wraps

No, Orders for wraps without a cup will be cancelled and refunded as the wraps are only for cups & included in the price. Wraps must be purchased with a cup. Unless you forget to purchase a wrap to go with your cup we have a wrap add on option when you reach shipping options ( only for wrap add ons only ) , you will still need to add the wrap to the basket, before checking out

UK Shipping 

We offer shipping via Royal Mail Tracked service.

Please note that delivery times vary depending on both your location and the specific product(s) ordered. Many of our items are made-to-order, so we kindly ask for your patience during the production process. Please allow 2–10 weeks for the creation and dispatch of custom or personalised items. View it here

International Shipping Policy

We offer international shipping via Royal Mail International Tracked service.

Please note that delivery times vary depending on both your location and the specific product(s) ordered. Many of our items are made-to-order, so we kindly ask for your patience during the production process. Please allow 2–10 weeks for the creation and dispatch of custom or personalised items. View it here

Glass Snowglobe Disclaimer

Please note: All of our glass snowglobe tumblers are intentionally made with a small air bubble inside. This is a safety feature, not a flaw.

Glass can expand or contract with sudden changes in temperature, and the air bubble allows the globe to “breathe”, helping to prevent cracks or breakage if your tumbler is exposed to hot or cold conditions.

We prioritise both aesthetic and durability, and this small detail helps keep your snowglobe tumbler safe and long-lasting!

Cup Care Instructions

We have our Cup Care Instructions on our website you can view it here